Name: Universal Ability Pty Ltd
Address: 12 Caroline Street, Westmead, NSW, 2145, AU
Telephone: 1300 436 088
Price range: $$
Rating: 4.9

Question 1

What NDIS services does Universal Ability provide in Westmead and Parramatta?

Accepted Answer

Universal Ability provides NDIS psychology, positive behaviour support and support coordination from our Westmead clinic, supporting participants and families across Parramatta, Cumberland and Western Sydney. Our team works with children, adolescents and adults to support emotional wellbeing, behaviour support needs, NDIS planning, service coordination and practical goal progress.

Question 2

Do you provide NDIS psychology services?

Accepted Answer

Yes. Universal Ability provides NDIS psychology services for children, adolescents and adults. Psychology sessions may support emotional regulation, anxiety, mood, trauma, adjustment, neurodevelopmental needs, social skills, family relationships and daily functioning. Our psychologists work collaboratively with participants, families, support coordinators and other treating professionals where appropriate.

Question 3

What is positive behaviour support?

Accepted Answer

Positive Behaviour Support, often called PBS, is a person-centred approach that aims to understand the reasons behind behaviours of concern and improve quality of life. At Universal Ability, our behaviour support practitioners can assist with functional behaviour assessment, behaviour support planning, implementation support, team consultation and restrictive practice guidance where required.

Question 4

Do you provide support coordination?

Accepted Answer

Yes. Universal Ability provides NDIS support coordination to help participants understand their plan, connect with suitable providers, coordinate supports and work towards their NDIS goals. Support coordination may include helping participants and families navigate services, prepare for plan reviews, resolve service issues and build a stronger support network.

Question 5

Why choose Universal Ability as your NDIS provider in Western Sydney?

Accepted Answer

Universal Ability is a registered NDIS provider based in Westmead, offering psychology, positive behaviour support and support coordination in one coordinated team. We are local to the Parramatta and Cumberland area, culturally responsive, multilingual and experienced in supporting participants with complex needs. Our focus is practical, respectful and person-centred support that helps participants and families feel understood, informed and supported.

Question 6

What makes Universal Ability different from other NDIS providers in Westmead?

Accepted Answer

Universal Ability combines clinical psychology, behaviour support and support coordination in a local Westmead-based team. Participants can access coordinated support across therapy, behaviour planning and NDIS service navigation. Our team also understands the needs of culturally diverse families across Western Sydney and can provide multilingual support where available.

Question 7

Where is Universal Ability located and which areas do you serve?

Accepted Answer

Universal Ability is located at 12 Caroline Street, Westmead NSW 2145, close to Westmead Hospital and Westmead Station. We support participants across Westmead, Parramatta, Harris Park, North Parramatta, Wentworthville, Merrylands, Granville, Auburn, Lidcombe, Blacktown and the broader Western Sydney area.

Question 8

Is Universal Ability accessible by public transport?

Accepted Answer

Yes. Universal Ability is a short walk from Westmead Station and is accessible by train and local bus routes. Our Westmead clinic is also close to Parramatta, Westmead Hospital and the broader Western Sydney health precinct. Limited street parking may be available nearby for participants and families who prefer to drive.

Question 9

Do you provide NDIS services in Harris Park, North Parramatta and Wentworthville?

Accepted Answer

Yes. Universal Ability supports NDIS participants across Harris Park, North Parramatta, Wentworthville, Westmead, Parramatta and surrounding Western Sydney suburbs. Psychology services are generally provided from our Westmead clinic or via telehealth where suitable. Behaviour support and support coordination may also involve collaboration with families, support teams, schools, day programs and other providers.

Question 10

Does Universal Ability accept plan-managed, self-managed and NDIA-managed participants?

Accepted Answer

Yes. As a registered NDIS provider, Universal Ability can support participants who are plan-managed, self-managed or NDIA-managed. Our team can assist with service agreements, invoicing and documentation so participants and families understand how services will be delivered and billed under their NDIS plan.

Question 11

What languages does the Universal Ability team speak?

Accepted Answer

Universal Ability has a multicultural team and may be able to provide support in English, Turkish, Kurdish, Tagalog/Filipino and Farsi, depending on staff availability and the type of service required. Where available, we aim to provide culturally responsive support that respects each participant's family, community, communication style and personal preferences.

Question 12

What is the sensory room at Universal Ability and who can use it?

Accepted Answer

Universal Ability has a sensory-friendly therapy space at our Westmead clinic. This space may be used during psychology or behaviour support sessions where it is appropriate for the participant's needs and goals. The room can support regulation, engagement and comfort for children, young people and participants with sensory processing needs.

Question 13

Do you support children, adolescents and adults with disabilities?

Accepted Answer

Yes. Universal Ability supports children, adolescents and adults with disability, developmental, psychosocial, behavioural and mental health support needs. Our services are tailored to the participant's age, communication style, goals, family context and NDIS plan. We work collaboratively with participants, families, carers, support coordinators and other professionals where appropriate.

Question 14

How do I make a referral or book an appointment with Universal Ability?

Accepted Answer

You can contact Universal Ability by calling 1300 436 088, emailing info@universalability.com.au, or completing our online referral form. Our team will review the referral, discuss the participant's needs and help determine whether psychology, positive behaviour support or support coordination is the right fit.

NDIS Psychology, Behaviour Support & Support Coordination in Westmead

Our NDIS Services

Psychology

Behaviour Support

Support Coordination

Why Choose Universal Ability as Your NDIS Provider?

Registered Disability Services

Local Team in Westmead

Veteran-Owned Organisation

Multi-Language Support

Specialised Sensory Room

Languages We Speak — Multilingual NDIS Support Westmead

Our Sensory-Friendly Therapy Space

Visit Our Westmead Clinic

Frequently Asked Questions About NDIS Psychology, Behaviour Support & Support Coordination

Ready to Access NDIS Psychology, Behaviour Support or Support Coordination?