Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Universal Ability Pty Ltd ("Universal Ability," "we," "our," or "us") regarding your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access our website or use our services. We reserve the right to modify these Terms at any time, and your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. About Universal Ability

Universal Ability Pty Ltd is a registered NDIS service provider committed to delivering high-quality disability support services. We are governed by the NDIS Quality and Safeguards Commission and comply with all relevant Australian legislation including the Disability Discrimination Act 1992 and the NDIS Act 2013.

3. Services

3.1 Service Provision

We provide NDIS-funded disability support services including but not limited to:

• Personal care and support
• Community access and participation
• Skill development and training
• Support coordination
• Therapy services
• Accommodation support
• Respite care
• Allied health services

3.2 Service Standards

All services are provided in accordance with the NDIS Practice Standards, relevant legislation, and our internal policies and procedures. We are committed to delivering person-centered, culturally appropriate, and high-quality services.

3.3 Service Limitations

Services are subject to NDIS plan funding and approval. We reserve the right to decline or discontinue services where safety concerns exist, funding is unavailable, or services fall outside our scope of practice.

4. Client Responsibilities

4.1 General Responsibilities

As a client or participant, you agree to:

• Provide accurate and complete information about your needs and circumstances
• Treat our staff with respect and maintain appropriate boundaries
• Provide reasonable notice for appointment changes or cancellations
• Ensure a safe working environment for our staff
• Comply with your NDIS plan requirements and funding guidelines
• Report any incidents, concerns, or complaints promptly
• Participate actively in service planning and reviews

4.2 Payment Responsibilities

You are responsible for ensuring adequate NDIS funding is available for services. Any services provided beyond available funding may result in additional charges that you will be liable for.

5. Fees and Payment

5.1 NDIS Pricing

Our fees are in accordance with the NDIS Pricing Arrangements and Supports Catalogue. We may charge up to the maximum allowable rates as determined by the NDIA.

5.2 Payment Terms

Payment is typically processed through the NDIS portal or direct billing to the NDIA. For self-managed participants, payment terms are 14 days from invoice date unless otherwise agreed in writing.

5.3 Cancellation Fees

Cancellations with less than 2 hours notice may incur a cancellation fee equivalent to the minimum charge period. Emergency cancellations may be exempt from fees at our discretion.

6. Confidentiality and Privacy

We are committed to protecting your privacy and maintaining confidentiality of your personal information in accordance with our Privacy Policy and the Privacy Act 1988. All staff are bound by confidentiality agreements and professional codes of conduct.

Information may only be shared with your consent or as required by law, including mandatory reporting obligations and NDIS compliance requirements.

7. Health and Safety

7.1 Our Commitment

We are committed to providing a safe environment for all participants and staff. We comply with all relevant work health and safety legislation and maintain comprehensive risk management procedures.

7.2 Incident Reporting

All incidents, accidents, or near misses must be reported immediately. We maintain detailed incident reporting procedures and will investigate all incidents thoroughly.

7.3 Risk Assessment

We conduct regular risk assessments and may implement additional safety measures as required. Participants must cooperate with safety procedures and risk mitigation strategies.

8. Complaints and Feedback

8.1 Internal Complaints Process

We welcome feedback and have established procedures for handling complaints. Complaints can be made verbally or in writing to our management team and will be investigated promptly and impartially.

8.2 External Complaints

If you are not satisfied with our response to your complaint, you may contact the NDIS Quality and Safeguards Commission at 1800 035 544 or through their website.

9. Limitation of Liability

To the maximum extent permitted by law, Universal Ability's liability is limited to the value of services provided. We exclude liability for indirect, consequential, or special damages.

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that cannot be excluded under the Australian Consumer Law.

10. Termination

10.1 Termination by Client

You may terminate services at any time by providing reasonable written notice. We will work with you to ensure a smooth transition and handover of relevant information.

10.2 Termination by Universal Ability

We may terminate services in circumstances including but not limited to safety concerns, breach of terms, inappropriate behavior, or unavailability of funding. We will provide reasonable notice where possible.

11. Website Terms

11.1 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or other harmful code
• Interfere with the proper functioning of our website
• Collect personal information about other users

11.2 Intellectual Property

All content on our website, including text, images, logos, and software, is owned by Universal Ability or our licensors and is protected by copyright and other intellectual property laws.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

14. Acknowledgment

By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.